To initiate your return and refund process, please reach out to us at contact@cralytools.com. We will guide you on where to send the returns. Once we confirm receipt of the returned products, refunds will be processed accordingly.
 
Please note the following details regarding refunds:
- If the return is not caused by the seller (e.g. quality issues, wrong item shipped, etc.), the return shipping cost will be covered by you.
- Original shipping charges will not be refunded.
- Refunds will be issued in the original form of payment.
 
Our Quality Assurance team will inspect the item(s) to ensure they are unopened and in their original condition.
 
If the item(s) pass our inspection, a refund will be issued to you, and you will be notified via email. Please note that the entire process, from receiving the returned product to issuing the refund, typically takes 3-5 business days to be processed.
 
If your item(s) do not pass the inspection, we will inform you of our decision. This could involve either sending the item(s) back to you at your expense or disposing of them.

Within 30 days of product delivery, we allow refunds or resending of the product in the following situations:
 
- The product is damaged upon receipt.
- The product received is incorrect.
- Quality issues during your usage.
 
If you meet the above criteria, please navigate to Contact -> After Sale section, and fill out the contact form. Upon confirmation that the product is defective or incorrect, we will arrange for a refund or resend.
If the products are damaged or incorrect due to CRALY's mistakes, the buyer is not responsible for the shipping fee associated with the return. Please note that the original shipping charges will not be refunded.

To cancel your order, please contact contact@cralytools.com to confirm whether it is cancellable or not.
When sending us an email, please include the following information:

- The email address used to make the purchase

After your order cancellation is approved, you will receive an email confirming the cancellation and refund. Please allow 3-5 business days for your order to be processed by your financial institution.

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